Review Time
I would rate it lower than one star if possible. I made a reservation but did not receive the vehicle I requested, ending up paying more than double due to unrequested insurance. The process took over an hour due to distracted staff. When I finally contacted customer service about the unexpected charges, I received no answers for over five months. This company is a joke, and their customer service is appalling. I advise everyone to steer clear of this service.
I had a car accident with a rental 4 years ago. I noticed over €1,200 was taken from my credit card with no explanation, and it hasn't been refunded. I can't reach anyone responsible for my case, and they ignore my emails. When I do speak to representatives, they claim there's nothing they can do. After vague follow-ups from 2021 to 2023, I haven't heard anything since. Total scam. Avoid at all costs.
I was charged an extra $50 due to their error. It took three phone calls and over two hours to get clarity on the refund process. The first two calls provided incorrect information, and the representative on the third call was rude. They make it incredibly difficult for customers to receive refunds. I will definitely avoid this rental company in the future.
This company is a disgraceful scam. I booked and paid for a vehicle online, only to be charged an extra £300 for insurance after my holiday, despite having already purchased damage refund insurance. They provided conflicting information regarding the excess deposit needed, which caused a panic when I was told I couldn’t have the car. Their representatives used dishonest tactics to extract more money from me, disregarding the incorrect information they provided throughout the process. It’s outrageous, and I now face debt for something that isn’t my fault.
I prepaid for a premium vehicle at the airport but was told I needed two credit cards in my name, which was not mentioned when I booked. The only solution offered was to add my partner to the agreement for an extra £200 fee. When I challenged this, the manager simply canceled my booking. Their customer service provided no assistance. This company is untrustworthy, and I will never use them again.
This company is a scam. Upon returning the vehicle, I was wrongfully accused of damaging a tire, despite having photos proving otherwise. I filled out a form and sent an email but received no response, and they took an extra £200 from my account. Many others had similar experiences. It's infuriating!
We reserved a vehicle with Wi-Fi, planning our trip around it. Upon arrival, we learned the charging device was lost, and they didn’t inform us in advance. The only alternative was an eSIM, but our phone was locked. It was a significant hassle due to their lack of communication.
I encountered multiple issues: my car type was downgraded without acknowledgment or compensation. Additionally, I was charged a $382 one-way fee at the rental counter, then received an unexpected $1900 charge later. The company refuses to admit their error regarding the one-way rental. It's unacceptable.
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