So far, very unimpressed. Having lost car keys that cost a bit to replace somewhere in airport security between leaving home and arriving at the destination, I’ve had nothing but totally unreasonable requests for ridiculous information, which is clearly AI generated nonsense. They have gone out of their way to demand police reports, pointing towards exclusions and taking no notice of airports own rubbish systems for reporting losses.
Aviva seem to be going out of their way to put up unreasonable obstacles, delay with auto-responses and systems not born of practicality when crossing continents and losing stuff at an airport.
It is now the ombudsman’s time …
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