I can't rate them any lower than 1 star which is unfortunate.
Since my last review one week ago, their incompetence has sunk to new levels.
Their representative did respond to my previous poor review, with a suggestion to go to their help and support page. What a joke!
There is no support available for log in issues.
Ok, so i go online and chat with Janhvi, I tell him the issue I'm having. He says he will put me through to someone in that department. I get chat transferred to Steve, he looks at the chat transcript and says I need to call support. Err, I'm online with you, support, isn't that your job, or are you jus too lazy to deal with it.
I feel this entire company is too lazy to deal with anything.
Someone ought to tell Aviva this is 2026, there is this thing called the internet, people use it from time to time to make things more convenient.
Also, I can't use their app because it doesnt work in the US.
I can't login to see my policies.
When i could login, you cant see your policies out of business hours.
This company is living in the dark ages.
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