I will never use Aviva again for any insurance and will never recommend them.
I insured my car with them last year so a couple of weeks before the policy was due to expire I researched a new policy. I found one around an hundred pounds less than my Aviva policy that was about to expire so I paid for it.
I had not received anything from Aviva at that time but I was confident that they would not beat the price.
Then a few days later I found the offer of a renewal from Aviva in my Junk Mail which I just glanced at.
The next time I checked my bank account I found that Aviva had helped themselves to the amount they had quoted and I was furious as I never accept recurring direct debits and was unaware that they had set one up without discussing it with me or asking for my permission to do so.
I rang them and complained and they immediately said they would refund the amount, which they did several days later, minus around £30.00 which they helped themselves to, again without explanation or justification.
This, in my opinion is dishonest and a crafty way of making money for doing nothing and something that should be stopped.
I have never and will never accept recurring direct debits as I think they should be made illegal as I think they are of a sinister intent.
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