I purchased a mattress, sheet set/pillows/mattress protector, and bed frame from Awara and have had an ongoing issue that remains unresolved. The mattress arrived with a grease stain, the edges are curved and unsupported, and it is too small for the bed frame that was sold with it, leaving a 2–4 inch gap on all sides. One of the bed frame’s support legs is positioned in a way that makes it easy to stub my toes, which feels like a design flaw. The sheets are "ok" but nothings special, and the pillows are all kinds of lumpy.When I contacted customer service, I spoke with a representative named Sheena who agreed to make an exception and allow me to return both items, even though the bed frame was technically beyond the return period. Despite this agreement, Awara later refused to accept the bed frame return.I’m disappointed in how this has been handled. The quality of the products did not match expectations, and the company has not honored its word. I’m requesting that Awara accept both returns and issue a full refund for both items. I hope they will address this properly and improve their customer service practices.
Claim your business profile now and gain access to all features and respond to customer reviews.
Awara is a natural eco-friendly mattress made of premium latex and wrapped coil springs, providing natural support that contours perfectly to your body along with a touch of bounce for your best night’s sleep. Fall asleep naturally, wake up refreshed w...