Review Time
I ordered an Awara mattress on February 14th and was given an estimated shipping timeframe of 1–2 business days, with delivery expected 2–5 business days after shipment (later confirmed by a customer service representative). Based on that timeline, the mattress should have at least shipped by February 16–17, 18th at the latest assuming Presidents’ Day was not included in that business day timeframe. Instead, the shipping date was pushed to the 23–24, and as of February 24th, which is today, the mattress had not even left the warehouse. When I contacted customer support, the representative repeatedly asked me to “allow 3–5 minutes” while checking the order, but ultimately provided no real answers. I was told vaguely that order was “about to ship,” yet they could not give me any specific estimate (today, tomorrow, end of week, etc.). They also claimed the order was still within the shipping timeframe, which was factually incorrect based on the dates provided. When I pointed this out, I received only generic responses such as “we’re working hard to get your order to you” and “we appreciate your patience,” without any explanation for the delay or accountability. This was especially frustrating because we are moving next week and planned around the stated delivery window. The lack of transparency, shifting dates, and scripted responses made the interaction feel dismissive and unhelpful. I hope Awara improves its fulfillment process and trains customer service representatives to provide clear, accurate information rather than generic, empty and unhelpful responses.
I ordered an Awara mattress on February 14th and was given an estimated shipping timeframe of 1–2 business days, with delivery expected 2–5 business days after shipment (later confirmed by a customer service representative). Based on that timeline, the mattress should have at least shipped by February 16–17, 18th at the latest assuming Presidents’ Day was not included in that business day timeframe. Instead, the shipping date was pushed to the 23–24, and as of February 24th, which is today, the mattress had not even left the warehouse. When I contacted customer support, the representative repeatedly asked me to “allow 3–5 minutes” while checking the order, but ultimately provided no real answers. I was told vaguely that order was “about to ship,” yet they could not give me any specific estimate (today, tomorrow, end of week, etc.). They also claimed the order was still within the shipping timeframe, which was factually incorrect based on the dates provided. When I pointed this out, I received only generic responses such as “we’re working hard to get your order to you” and “we appreciate your patience,” without any explanation for the delay or accountability. This was especially frustrating because we are moving next week and planned around the stated delivery window. The lack of transparency, shifting dates, and scripted responses made the interaction feel dismissive and unhelpful. I hope Awara improves its fulfillment process and trains customer service representatives to provide clear, accurate information rather than generic, empty and unhelpful responses.
I purchased a mattress, sheet set/pillows/mattress protector, and bed frame from Awara and have had an ongoing issue that remains unresolved. The mattress arrived with a grease stain, the edges are curved and unsupported, and it is too small for the bed frame that was sold with it, leaving a 2–4 inch gap on all sides. One of the bed frame’s support legs is positioned in a way that makes it easy to stub my toes, which feels like a design flaw. The sheets are "ok" but nothings special, and the pillows are all kinds of lumpy.When I contacted customer service, I spoke with a representative named Sheena who agreed to make an exception and allow me to return both items, even though the bed frame was technically beyond the return period. Despite this agreement, Awara later refused to accept the bed frame return.I’m disappointed in how this has been handled. The quality of the products did not match expectations, and the company has not honored its word. I’m requesting that Awara accept both returns and issue a full refund for both items. I hope they will address this properly and improve their customer service practices.
I would highly recommend for back sleepers if you are happy with 3 years of low back support before it no longer supports your low back. Ready to toss it after 4 years and forget about customer support. 4 days on the phone getting the runaround. Ok for side sleepers
We started having issue with the mattress before it was even paid off (less than 2 years). Their return policy is so complicated and difficult I would not even consider it a legitimate option. I wake up in so much pain most mornings it is difficult to get out of bed. It’s completely ridiculous to feel this way at my age. I would not recommend this brand of mattress.
Their warranty is a joke. They made us jump through hoops and send multiple rounds of photos including many that show an over 2" sunken hole after 5-6 years (their warranty is good for 10), only to tell us our mattress was 'too stained' in the end. It was not, and had been in a protector since day one, and they didn't use this excuse until after multiple rounds of photos and measurements were taken. We were hoping for a small credit towards a new mattress at minimum, since we thought we had a handful of years left on this one. No such luck. Now I find all the bad reviews....
Edit: I reached a resolution with their customer service to refund me to the cost of two twin beds, since that is essentially what these beds are as they never expanded.Original post: Their beds do not expand fully. I purchased two twin XL mattresses, both only expanded to 77 inches, not the full 80 inches. They offered to send replacements and a service to pick up the mattresses. Lo and behold, the company they use to pick up mattresses "does not work in my area." So I had to find a way to donate 2 like new mattresses. Then the replacement mattresses only expanded to...77 inches! So now they will either ship me new ones and I have to find a way to be rid of 2 brand new mattresses again or I can get a refund and STILL have to find a way to be rid of the mattresses. Would it not make more sense to just refund me the difference between a twin and twin XL, since they sold me a product closer in size to the twin? This company clearly does not believe in sustainable practices and would rather waste fuel shipping me new mattresses (which at this point I wouldn't trust to expand) or just refund me and have them go to a landfill.
Never received the mattress. Customer service is non-existent. TBH is company is owned by resident home. They do NOT return phone calls or emails. Their chat is AI. They do not let you know the status of your mattress or return any emails or phone calls. Stay away!
I purchased this mattress four years ago. I loved it! But the other day I sat down and my entire buttocks went through the bed into another dimension and I could feel springs. They supposedly have a forever warranty, but they said because of a small stain on the corner of the bed, it voided the warranty. Please tell me how a little stain in a completely different area of the bed caused a foot long crack in the latex? I’m very disappointed as I’m doing research. I see this mattress isn’t even organic! Let me remind you I’ve only slept on it for four years … It’s not like I bought this mattress 15 years ago and I’m complaining …Customer service couldn’t help me even though the people I talked to were nice, I guess they’re just doing their job , but don’t call it a forever warranty if something like a little stain, will void it. Seems like a scam! I did so much research before purchasing this but evidently they have to use the word natural now versus organic. I would never purchase from you again! It’s just bad business.
Claim your business profile now and gain access to all features and respond to customer reviews.
Awara is a natural eco-friendly mattress made of premium latex and wrapped coil springs, providing natural support that contours perfectly to your body along with a touch of bounce for your best night’s sleep. Fall asleep naturally, wake up refreshed w...
www.hirsch.com
designer-rug.com
myflowers.co.uk
comfybedss.co.uk
cariloha.com
dealproffsen.se
www.burglar-alarms-doncaster.co.uk
replacingpieces.com
roveconcepts.com
arhaus.com
