Edit: I reached a resolution with their customer service to refund me to the cost of two twin beds, since that is essentially what these beds are as they never expanded.Original post: Their beds do not expand fully. I purchased two twin XL mattresses, both only expanded to 77 inches, not the full 80 inches. They offered to send replacements and a service to pick up the mattresses. Lo and behold, the company they use to pick up mattresses "does not work in my area." So I had to find a way to donate 2 like new mattresses. Then the replacement mattresses only expanded to...77 inches! So now they will either ship me new ones and I have to find a way to be rid of 2 brand new mattresses again or I can get a refund and STILL have to find a way to be rid of the mattresses. Would it not make more sense to just refund me the difference between a twin and twin XL, since they sold me a product closer in size to the twin? This company clearly does not believe in sustainable practices and would rather waste fuel shipping me new mattresses (which at this point I wouldn't trust to expand) or just refund me and have them go to a landfill.
Claim your business profile now and gain access to all features and respond to customer reviews.
Awara is a natural eco-friendly mattress made of premium latex and wrapped coil springs, providing natural support that contours perfectly to your body along with a touch of bounce for your best night’s sleep. Fall asleep naturally, wake up refreshed w...
