After months of attempted communication, I firmly believe this company is a sham. I purchased two mattresses and from the first moment, I could never speak to anyone at the company and my emails were only returned after many days or a week. My husband did not like the mattress and it was too expensive to "live with." So we tried to initiate the return process (there is a "365 day sleep trial"). It took 2 MONTHS to complete the process and I had to jump through hoop after hoop - sending pictures at different angles, in different formats. And again, I wouldn't receive a response for a week after I sent an email (with a response like "unfortunately we were unable to open the files you sent"). Ultimately they suggested I throw my mattress out with the garbage after spray painting huge X on it (!!!!!) and then send them a picture of it in the garbage...rather than give the mattress to a friend or family member. For a company that boasts its "sustainability efforts" this is unforgivable. I therefore have no trust in the company that anything they say about their eco-friendly production materials and supply chain methods are true. I don't even believe they plant a tree for every mattress created. Where exactly? Where is the proof? Bottom line is I believe this entire company is a SHAM.
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Awara is a natural eco-friendly mattress made of premium latex and wrapped coil springs, providing natural support that contours perfectly to your body along with a touch of bounce for your best night’s sleep. Fall asleep naturally, wake up refreshed w...