terrible customer service and difficult purchase experience.i am writing my review solely on the purchasing experience i've had as i've not yet received my mattress or bed frame. this company is owned by nectar (awara is the latex mattress and nectar is the foam). i'm unsure why there are no reviews for awara but nectar has a ton - though i suspect many are fake. there are dozens of reviews posted within the last few hours supposedly regarding their great customer service. it seems very suspect that all kinds of people would post at the same time regarding their online chat.in any event, i've had nothing but problems since i first decided to buy this mattress and bed frame. there's essentially no information online so i had to contact the online chat numerous times for issues regarding frame size, information regarding specifics about the bed frame, etc. when i completed my purchase i never received a confirmation. i had to again contact customer service.i finally got a shipping notification and when i didn't hear back from the white glove delivery service i paid an extra $200 for, i contacted awara again. i was then told that only the bed frame had shipped and not the mattress. the confirmation email was completely unclear in this respect. it was generic and said "your item(s) have shipped." the fedex page showed the shipping information and clicking on the link for my order only brought me to awara's main page. this is a real problem as i had already arranged for my old mattress to be picked up as i thought the mattress and frame would be delivered soon.i have since contacted awara two more times to find out when my mattress would ship. i've been given different information each time. at this point, i'm not sure i'll ever get it.the final niggling point is that the online chat takes a while to respond. and what's worse is that after a short period of time there's an automatic message saying that "it's been a long time since you've responded. we will close the chat if you don't respond soon." this happens even when you're waiting for the customer service representative to respond. this is ridiculous.
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Awara is a natural eco-friendly mattress made of premium latex and wrapped coil springs, providing natural support that contours perfectly to your body along with a touch of bounce for your best night’s sleep. Fall asleep naturally, wake up refreshed w...
