Another 1-star experience here. Unfortunately, Novasol has 4 stars on Trustpilot and one only realizes how bad they are when searching for Awaze.Uninhabitable house, but Novasol refuses to refund or helpWe arrived to a Novasol holiday home on October 4th and found it completely without electricity due to the storm that occurred the night before — no heating, no lights, no ability to cook — making it uninhabitable. We immediately contacted Novasol. Their replies admitted the outage was due to local weather issues, but they refused to provide any alternative, compensation, or refund. Their emails are attached/screenshotted.According to Novasol’s own General Terms & Conditions, if a booking cannot be completed due to reasons beyond Novasol’s control, the rent already paid must be refunded immediately. Despite this clear clause, Novasol denied responsibility and withheld our payment.Because no solution was offered, we were forced to secure alternative accommodation at our own cost. We are also in direct contact with the property owner, who confirms that even after three days, the house remains uninhabitable, still without electricity. However, Novasol still refuses reimbursement.Our experience shows Novasol does not act in accordance with its own regulations. Practical advice: if you book with Novasol, be aware that in case of utility failure, they may leave you without help, a refund, or a place to stay.
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