Review Time
Avoid this circus they like to call a company! Haven or Park Dean Resorts are far better and you get a decent customer service with both. Even booking.com is better, but as for “awaze”they are a complete laughable joke as a company, whether it’s hoseasons or cottages.com, honestly avoid them.
Avoid this circus they like to call a company! Haven or Park Dean Resorts are far better and you get a decent customer service with both. Even booking.com is better, but as for “awaze”they are a complete laughable joke as a company, whether it’s hoseasons or cottages.com, honestly avoid them.
If I could give less I would as an owner Bullied told untrue information Put into discounts after they were told I do not want to be involved Threatening me with fines If you look on our property reviews 5 star every time. I have never let anyone down This company is terrible to the owners and we are their business Dont go with then
Remember!! Awaze have holiday cottages.com and Hoseasons as part of their porfolio! This means thay don't give a toss about customer service! A massive company who act as though customers do not matter! Call it out as it is! Customer contact with both companies mentioned is atrocious. Think carefully before booking with either of these.
Another 1-star experience here. Unfortunately, Novasol has 4 stars on Trustpilot and one only realizes how bad they are when searching for Awaze.Uninhabitable house, but Novasol refuses to refund or helpWe arrived to a Novasol holiday home on October 4th and found it completely without electricity due to the storm that occurred the night before — no heating, no lights, no ability to cook — making it uninhabitable. We immediately contacted Novasol. Their replies admitted the outage was due to local weather issues, but they refused to provide any alternative, compensation, or refund. Their emails are attached/screenshotted.According to Novasol’s own General Terms & Conditions, if a booking cannot be completed due to reasons beyond Novasol’s control, the rent already paid must be refunded immediately. Despite this clear clause, Novasol denied responsibility and withheld our payment.Because no solution was offered, we were forced to secure alternative accommodation at our own cost. We are also in direct contact with the property owner, who confirms that even after three days, the house remains uninhabitable, still without electricity. However, Novasol still refuses reimbursement.Our experience shows Novasol does not act in accordance with its own regulations. Practical advice: if you book with Novasol, be aware that in case of utility failure, they may leave you without help, a refund, or a place to stay.
booked this break through hoseasons, in an autograph junior lodge, these are not lodges these are caravans, the property i was in was a carnaby highgrove, which on carnaby website is sold as a caravan, but is marketed by both hoseasons and percywood as a lodge, dont be fooled into thinking you are getting a lodge, caravan was small and very narrow in the hallway between lounge and bedrooms,couldnt have 4 adults in this van, heating in van broke at 5pm on Saturday night, contacted on site handyman who couldnt repair ,so no heating or hot water till sunday late afternoon, so couldnt use hot tub as we couldnt shower, all dishes and cutlery covered in food, dishwasher in van dont understand why dishes and cutlery cant be put through dishwasher between clients by cleaning staff,van very dusty and very cold on arrival as patio door would not fully close which i feel was a security risk, all these problems given to emergency callout on sat, only heating was been fixed,
I had booked a holiday cottage with this company, it was £800. per week. I paid a £60 deposit. I had to cancel 8months before I was due to go, they charged me nearly £300 to cancel, as I was on the phone to the caller, the price was going up, he said his manager was telling him the price will go up if I didn't hurry up and agree to the price,because they had my card details. I had to pay it. I don't know how they get away with it. After reading the reviews. I'm not the only one affected. I'm pleased for the customers that have had no issues, because there clearly are.
As a property owner, my advice is simple: never do business with Awaze/Novasol. Their customer support is non-existent, and our communications have been repeatedly ignored, leaving us unable to exercise our legal rights. When they finally respond—often after more than two weeks—they simply claim that a previous colleague failed to forward the emails. Save yourself the frustration: avoid them, as they will drain both your time and your money.
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