We booked a cottage with the daughter company cottages.com. When we arrived at the location we found the place was infested with bees. We asked for help by contacting both the owner and the customer service and got no help and, after our first call, also no response anymore. So basically we spent the holidays cozying up to bees. When we asked for a partial refund, they did not reply and when I called them they kept sending me to a different department and responding very non committaly. Terrible customer service, terrible company. I would really advise you to think twice before booking, feels like a scam to be honest.
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