Booked a lodge for a family get away, but then my partner got made redundant. It was 5 month before we were due to go. I rang up the company explaining the unforseen circumstances but they weren't interested even though I'd explained and that I had given them plenty of notice for them to be able to rent it out again as summer was coming. But no I'd lost my refund then told I was going to be charged a £200 cancellation fee! I told them I was not paying it as they had already kept me deposit. A week later I had a court letter through the door saying I had to pay, absolutely disgusting. Money was tight after my partner was made redundant 2yrs on I'm still paying £5 a month. Never will I ever book through this company again. No empathy or understanding of how peoples circumstances can change, Just pure greed.
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