I placed an order for a 2TB SSD on December 20th for £120.99, which was a reasonable price at that moment. Just four days later, I received a notification stating that my order couldn't be fulfilled due to a "pricing issue." Instead of honoring the original sale, the company offered me a significantly inferior budget model as a "replacement" at no extra cost. For those who may not know, this alternative is a lower-tier drive with a shorter warranty and lifespan compared to what I initially purchased. When I inquired about this, a representative admitted in writing that they didn't have the item in stock and stated, "The new cost to us is significantly higher than the price you paid." According to UK consumer guidelines, retailers can typically only cancel orders for pricing errors if they are obvious mistakes that a customer should have noticed (like a high-value item listed for a fraction of its worth). The price of £120.99 for this drive was within the normal range at the time of purchase. It seems the company is misusing "pricing error" as an excuse to cancel orders simply because their distributor's prices increased after the sale, which is not my responsibility. I am very disappointed with the lack of transparency and the attempt to replace a premium product with a budget one. I plan to report this situation to the relevant authorities.
Claim your business profile now and gain access to all features and respond to customer reviews.
