I bought a policy from Axa Schengen while on the website it stated that you could change the starting date of it as long as it hadn't started. Once I tried changing it (being almost 2 months prior to its initial start), they only reply with an email 3 days later saying that "their site is under development so they couldn't do it" and the only solution was "that I buy a new policy, and then they'll be able to refund the old one". Plus there's no phone to communicate with them, only an email that gets replied in a lazy/bot way every couple of days and EVEN THEIR EMERGENCY ASSISTANCE NUMBER DOESN'T WORK (which is frightening as it should be the ONE NUMBER that needs to be working 24/7 as they happily say). I asked to have the old one refunded without buying a new one, as at this point I don't trust the company and it was also denied.Its frustrating how they are still selling policies when almost half the customers have been scammed by them.
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Schengen Travel insurance for Europe
