Review Time
I need insurance for visa application ASAP. I bought on the english language version with the assumption I will be able to download insurance certificate in Spanish, but after payment I got a blank webpage, in my email I got certificate ONLY in English and on their website the only option is to ask customer support to generate new confirmation in Spanish, which takes ages.
Very poor service and fake advertisement.
I need insurance for visa application ASAP. I bought on the english language version with the assumption I will be able to download insurance certificate in Spanish, but after payment I got a blank webpage, in my email I got certificate ONLY in English and on their website the only option is to ask customer support to generate new confirmation in Spanish, which takes ages.Very poor service and fake advertisement.
I purchased health insurance for my boyfriend, who was supposed to come to Italy for three months. I had to request a refund twice: first because the visa office required coverage to extend 15 days after returning to his home country, and second because the visa was denied.In both cases, the refund was very fast, practically immediate. The service is very helpful and easy to use. I would suggest adding a direct contact for questions not related to medical emergencies, but their email support is always quick to respond.
I bought a policy from Axa Schengen while on the website it stated that you could change the starting date of it as long as it hadn't started. Once I tried changing it (being almost 2 months prior to its initial start), they only reply with an email 3 days later saying that "their site is under development so they couldn't do it" and the only solution was "that I buy a new policy, and then they'll be able to refund the old one". Plus there's no phone to communicate with them, only an email that gets replied in a lazy/bot way every couple of days and EVEN THEIR EMERGENCY ASSISTANCE NUMBER DOESN'T WORK (which is frightening as it should be the ONE NUMBER that needs to be working 24/7 as they happily say). I asked to have the old one refunded without buying a new one, as at this point I don't trust the company and it was also denied.Its frustrating how they are still selling policies when almost half the customers have been scammed by them.
Fraud alert! Made a payment on behalf of my parents to apply for a Schengen visa and the payment system crushed just as I authorized the payment. I checked my bank account and the money was deducted from my credit card. You would think straight away I would get a confirmation email... nothing. Since this company hasn't got a telephone line I had to chat to someone on the online and every time they would say finance is looking into it. And nothing happened for over a week. I had no choice but to report the case as fraud as they didn't honor anything. Be careful with them.
Go with insubuy and save yourself money and hassle.Axa, unlike any other insurance company in the US, has a absurd 10-day refund policy. If your visa doesn't come on time or your plans change, you're stuck with them.Every other company refunds you in full if you cancel before your policy starts (or partially if you cancel midway). Axa is also far more expensive (50-100% more) than providers you find on insubuy. I'm never buying from Axa again.
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