'Emergency cover' is a joke. Minor leak in a pipe ended up with substantial damage, no water, and no lighting downstairs due to delays. First engineer (after day wait) found the leak but couldn't fix because he needed 'access' and had run out of time. Access is covered under our building and contents insurance but not, apparently, under emergency cover. Having taken up the carpet and floorboards ourselves we were told it would be another day before anyone could get out to us. This cover is not suitable for the elderly, or anyone not willing and able to do it yourself.
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