I have a leak in my roof since a storm. (No leak prior to the storm). Axa sent out a roofer who said I’d a cracked tile. He called me and told me there was a cracked roof tile! Axa are telling me he should not have said anything to me, and (literally) it doesn’t matter what the roofer is saying - Axa make the decision if your claim is valid or not. They have stated that a cable which is coming into the roof at a different point in the roof is the cause of my leak. I’ve pointed out the photos that the roofer took don’t line up with that. I’ve been told I can get my own builder to make a report on the roof - but the evidence already exists in their photos, and they won’t honour my claim. It’s taken 6 weeks to get to this point. Staff in claims division are disinterested at best, and the girl dealing with my claim rude. My take away is “it doesn’t matter what the roofer says - Axa decide”
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