Review Time
Pathetic, rude, unprofessional service. How do you select your agents ? Do they even have to pass interviews do get the job ? Called for a quote on a classic car. Got to speak to very unprofessional guy - chewing, yawning, using profane language. “Nobody is going to insure you in this country buddy, the car is too old” and hung up… 19 years no claim full Irish license… The call was made is Monday 2nd of March at 15:30 if you AXA ever bothered to follow up but I doubt.
Pathetic, rude, unprofessional service. How do you select your agents ? Do they even have to pass interviews do get the job ? Called for a quote on a classic car. Got to speak to very unprofessional guy - chewing, yawning, using profane language. “Nobody is going to insure you in this country buddy, the car is too old” and hung up… 19 years no claim full Irish license… The call was made is Monday 2nd of March at 15:30 if you AXA ever bothered to follow up but I doubt.
I took a care insurance in March last year on a bmw 630d which has a 3l engine. Last month I changed car to a wheelchair accessible VW Sharan as my daughter is in a wheelchair. They never said that I am owed any money and to be fair I didn’t expect them to. However in the meantime my new car has developed a leak through a sun roof and the garage that sold it to me is going to sort it out and they gave me a replacement. The replacement is a 530d bmw which has the same engine as the car that I initially had on the policy but it is a little bit cheaper. I called to just put that as a temp replacement for two weeks and they are asking for €200 in difference. They say that bmw is 12 categories over the VW to justify the asking price. So their logic is you go down 12 categories and they change it for “free”. You go up 12 categories just for two weeks and you have to pay them €200. They said the difference is calculated of the car that is currently on the policy and never mind that you initially paid premium for a different car that is very close to the replacement one. Make it make sense. They can make as many rules that suit them and in every scenario you will end paying them more money. I strongly recommend steer clear of this soulless money grabbing scheme.
Got a letter from AXA to say they would’ve cancelling my policy on the 9th of February (Monday night) as the letter was only received Friday, I was panicked all weekend. However calling them today I got routed to Danny in AXA, who when I asked if this letter was fixable, he reassured me everything is fixable. Top man, sorted absolutely everything out and I feel as though reps in general don’t get praise when it’s deserved enough. If you can see this Danny, fair play to you - saved Axa a customer and you were a pleasure to deal with.
Just had my request for home emergency assistance turned down. Half my house is without electricity the fuse box keeps tripping.unbelievable They informed me that the Whole house has to be without power before they would render assistance. What a petty rule. Nasty.
I dont usually write reviews but I have to say AXA Customer service and there claims department are the most unprofessional slow and rude people. Constantly ignoring me and putting off my claim i had to get the guards involved when they finally dealt with my claim i brought up some issues during the process like quote issues and courtesy car issues they proceeded not to deal with it and ignore me. When I asked for updates on my claim I was spoken over and shouted at by Olga in the claims department. I hope I never have to deal with AXA again and I most certainly will never get insurance with them
Shocking; closed 1 to 2pm, Galway office on a Friday. Ireland of the 1950s. The most time that would suit customers. Truly awful. 0/5. To rub salt into the wound, did the insurance transfer by phone and was charged a €30 admin fee on top of the additional premium. Be ultra wary of this crowd.
Didn't respond to 2 query submissions online for classic car insurance, mailed them directly and someone responded to say that the car is not a bona fida classic car, even though it meets the requirement they state on their web site. Very poor customer service in no replies or answers to phone calls and misleading information.
I have a leak in my roof since a storm. (No leak prior to the storm). Axa sent out a roofer who said I’d a cracked tile. He called me and told me there was a cracked roof tile! Axa are telling me he should not have said anything to me, and (literally) it doesn’t matter what the roofer is saying - Axa make the decision if your claim is valid or not. They have stated that a cable which is coming into the roof at a different point in the roof is the cause of my leak. I’ve pointed out the photos that the roofer took don’t line up with that. I’ve been told I can get my own builder to make a report on the roof - but the evidence already exists in their photos, and they won’t honour my claim. It’s taken 6 weeks to get to this point. Staff in claims division are disinterested at best, and the girl dealing with my claim rude. My take away is “it doesn’t matter what the roofer says - Axa decide”
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