The initial experience was pleasant, and the support team was helpful with sizing questions. However, two weeks have passed with no updates on my order, and despite emailing the support team twice, I received no response. The support phone line is always busy, which is very frustrating. I needed the items for Christmas, and now I'm unsure if they have shipped or when they will arrive. Most frustratingly, my coat arrived a month later, and I was really disappointed. The construction was poor, and the fabric was of terrible quality—it was advertised as cashmere but is actually pure polyester! An absolute waste of money.
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