Terrible customer service — think twice before using Axi.
I lost my credit card and got a replacement from my bank with the same name and address. Obviously, the new card came with a new number. When I requested support to update my card on Axi to withdraw my own money, they refused unless I withdrew to the old blocked card. How does that make sense?
Then the nightmare started. They demanded my ID, a selfie holding my ID, and pile after pile of personal informations. I provided everything they asked for. But it was never enough. Every time I thought it was resolved, they came back with another request.
To make things worse, I spent days trying to get help through their chat only to realize I was talking to an AI the entire time. It took days before I was finally able to reach an actual human — and even then, nothing changed.
One day they told me they had all the proof they needed and would fix it. The next day, a brand new demand — now I need to go to my bank and get a document proving the old card was closed. It never ends.
Depositing money was instant and effortless. But trying to get your own money back? Be prepared for weeks of back-and-forth, handing over personal information, fighting through AI chatbots, and still getting absolutely nowhere.
I'm exhausted. They can keep the money at this point. But I want everyone to know what they're getting into before they deposit a single dollar with this company.
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Axi is a global online FX and CFD trading company, trusted by thousands of traders in 100+ countries around the world.
Axi has made giant strides since its inception in 2007 to become a top 10 global broker, developing a reputation for its innovative, customer-focused approach, and advanced AI technology.
We help new traders, pro traders, trading businesses, banks, and financial organizations find the edge they need to achieve their financial goals through informed transactions made on the world’s financial markets.See more
