Review Time
Terrible customer service — think twice before using Axi.
I lost my credit card and got a replacement from my bank with the same name and address. Obviously, the new card came with a new number. When I requested support to update my card on Axi to withdraw my own money, they refused unless I withdrew to the old blocked card. How does that make sense?
Then the nightmare started. They demanded my ID, a selfie holding my ID, and pile after pile of personal informations. I provided everything they asked for. But it was never enough. Every time I thought it was resolved, they came back with another request.
To make things worse, I spent days trying to get help through their chat only to realize I was talking to an AI the entire time. It took days before I was finally able to reach an actual human — and even then, nothing changed.
One day they told me they had all the proof they needed and would fix it. The next day, a brand new demand — now I need to go to my bank and get a document proving the old card was closed. It never ends.
Depositing money was instant and effortless. But trying to get your own money back? Be prepared for weeks of back-and-forth, handing over personal information, fighting through AI chatbots, and still getting absolutely nowhere.
I'm exhausted. They can keep the money at this point. But I want everyone to know what they're getting into before they deposit a single dollar with this company.
updates : I just received my payment after 3 days . thanks to axi
Withdrawal requested on 25th Fev 2026 . until now Friday 27february , No response from Account Manager, Chat support says Matter is handled by Payment Team. Not a single Positive answer from AXI ,
I submitted 4differents withdrawal of 104$ , 102$, 426$ and 1115$ but t'ill now on pending , whats the problem ? why is take so long ?
transaction id :
BEQVZAA B4NTZAA BK6SZAA BV8RZAA
Avoid. Cannot withdraw the money i put in. Requested a review at 3am, "account manager" messaged me this morning but cannot sort my account?
save your time and money. Joanna, the "account manager".
This morning, January 14th, 2026, I received a notification from official support that Axi Select will be discontinued for all traders in Vietnam. This is a common occurrence in the prop trading industry; if a business is generating losses instead of profits, it’s understandable that it would close. I accept that. However, later that same day, I received an email from Axi stating that the termination of the Axi Select Funding was due to alleged breaches of their rules on my part. This is a serious affront, as I am confident I adhered to all regulations: no excessive trading, no unreasonable drawdowns, no dollar-cost averaging, always using stop-loss and take-profit, and avoiding trading during news events. I am compelled to leave this negative review due to the disrespectful nature of the communication. Axi should have been forthright in announcing the end of the Axi Select program in Vietnam, rather than imposing bans on individual traders with vague justifications.
I recently experienced a fraudulent situation with the service. I strongly advise against using their app. I submitted multiple complaints to both the company and my credit card provider. Initially, I thought the issues were due to my inexperience with trading or phone problems, but it turned out to be the app itself. If anyone else has faced similar issues, please reach out to me, as I plan to file a police report for fraud and take legal action against the company. I have video evidence showing that their app is malfunctioning, and they restricted my access to it, preventing me from using other platforms. As soon as I raised a concern, they closed my account.
I'm wondering if the service supports Iraq, as I registered without an entity and not under the recognized Australian ASIC licenses, but rather under SVG. The support team I spoke with in Iraq did not acknowledge my account being under ASIC or FCA licenses. Please check the local branch in Erbil and provide clarity on the mentioned licenses.
I began using the platform to connect with a broker, primarily for their copy trading application. The whole process was seamless, and setting everything up was quite simple. I received an invitation from a trader in London to replicate his trades, and with the assistance of the copy trading feature, I was able to easily follow his trades. Honestly, the results were astonishing — I was earning over $300 daily trading gold, which is remarkable compared to my past experiences. The copy trading operates smoothly, trades are executed quickly, and everything is clear and transparent. What I appreciate most is the user interface. Both the main app and the copy trading app are straightforward, clean, and very user-friendly. You can easily track copied trades, profits, deposits, and overall performance without any confusion. Another significant advantage is the withdrawal options — being able to withdraw profits through cryptocurrency and a popular payment service is incredibly convenient. Overall, my experience has been very positive, and the copy trading feature has made this process much simpler and more accessible for me. It's definitely worth exploring if you're interested in copy trading and trading gold.
I'm sharing this to alert anyone thinking about trading with the company. During my trading experience, I adhered to all the guidelines, based my trades on technical analysis, and managed my risks appropriately, avoiding any fraudulent actions. However, when my account began to show positive results, the company suddenly questioned my trading activities without providing clear or convincing explanations and went ahead to lock my funded account. What frustrated me the most was the way their support team addressed the matter — their replies were unclear, lacked transparency, and did not adequately clarify which terms I was allegedly violating. The ability of a broker to lock the account of a legitimately profitable trader without substantial evidence raises serious doubts about fairness and the company's practices. From my experience, trading with the company, especially through their funded programs, poses considerable risk, and others should be cautious to prevent finding themselves in a similar predicament.
This broker seems to cater to those with power and resources. If you lack influence, financial means, or government support, like in certain regions, they exploit that vulnerability. They have a proprietary Trading Room that allows them to control what users see. They entice you with promises of rewards for engagement, but after investing time and effort into their community, they may simply dismiss you over minor payouts, accusing you of dishonesty. I've heard similar stories from others in my area, and now I understand the validity of those claims. Vulnerable individuals often face exploitation by those in power.
Claim your business profile now and gain access to all features and respond to customer reviews.
Axi is a global online FX and CFD trading company, trusted by thousands of traders in 100+ countries around the world.
Axi has made giant strides since its inception in 2007 to become a top 10 global broker, developing a reputation for its innovative, customer-focused approach, and advanced AI technology.
We help new traders, pro traders, trading businesses, banks, and financial organizations find the edge they need to achieve their financial goals through informed transactions made on the world’s financial markets.See more
