Frustrating Experience with Cancelled Transaction and EMI Fees - Immediate Action Needed Dear Support Team, I am writing to convey my deep disappointment regarding the management of a cancelled transaction and the resulting EMI fees. On October 3rd, I cancelled a credit card transaction on a popular platform, but I was unaware that the cancellation did not reflect in my account. Two months later, I found out that I was charged for both the initial and reordered transactions. When I reached out to customer support, I was told that I should have called to cancel the EMI, which I had never needed to do previously. This appears to be a shortcoming on the bank's part in keeping me informed about changes to the cancellation procedure. After 19 years of loyalty, I am now facing unnecessary complications and fees. The bank has deducted two EMI payments of ₹6,000 and is now requesting extra charges for cancelling the EMI. I have contacted the account manager, the designated officer, and customer service, but there has been no resolution. The lack of response and automated emails are frustrating. I seek an immediate resolution: 1. Reverse the erroneous EMI charges.
2. Waive the cancellation fees.
3. Clarify the cancellation process.
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