Extremely disappointing customer support. The returns process is quite poor. I couldn’t access the returns portal and reached out for assistance. I was informed that since it’s past 14 days, I can only receive store credit, not a refund. I’ve been exchanging emails for help, and now they’ve sent me a late returns link stating I must return by the 23rd or I won’t receive anything. This order was quite costly. Considering the holiday shipping delays, they should offer more flexibility with returns. I won’t be making any future purchases and regret not reading the reviews beforehand. It’s concerning how they overlook such negative feedback. The customer support has been terrible. I stand to lose £120 if my parcel doesn’t reach them and get processed by Tuesday. I’ve encountered numerous issues with the return process. Save yourself the trouble and shop elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop our women’s clothing collection, perfect for any occasion!
