I accidentally purchased tickets to an event that was still six months away and contacted customer service immediately via email to request assistance. I did not receive a response. I then called and remained on hold for over an hour without resolution.
The following month, I sent another email and again received no reply. I also attempted calling a second time and experienced the same lengthy hold with no help.
The live chat feature was equally frustrating, as it repeatedly directed me through automated loops without ever connecting me to a live agent.
Additionally, there is no option to resell or transfer the tickets to someone else, which leaves customers with no reasonable solution.
Overall, the lack of communication and customer support has been extremely disappointing.
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