Customer service is HORRIBLE. One of our nurses actually waited on hold for THREE HOURS before her call was taken. I myself have waited on hold for 45 minutes to have a call answered and then was unable to have a resolution. These long wait times are completely unacceptable, especially when we are seeking support for critical clinical operations. The lack of responsiveness from the service team has made it increasingly difficult to address urgent issues in a timely manner.
I also placed a ticket in Dec 2025 to have Axxess integrate with Point Click Care for a pilot program. As of today 2/9/26, it is still uncompleted and no one can give me a completion date. But yet they will certainly waste no time in charging me! The only reason I do not find an alternate EMR is because the ease of the documentation for my clinicians.
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