Review Time
If I could give zero star I would - I have battled for months with intermittent internet and buffering - I call the help line daily or twice a day now - despite the frontline going the through the motions of refreshing g the line there is no real change in service - my service is 150Mbps - am certainly not getting what I am paying for.
Even trying to escalate to supervisory level has not illicted a reply a week later.
They used to be so good.
Customer service is HORRIBLE. One of our nurses actually waited on hold for THREE HOURS before her call was taken. I myself have waited on hold for 45 minutes to have a call answered and then was unable to have a resolution. These long wait times are completely unacceptable, especially when we are seeking support for critical clinical operations. The lack of responsiveness from the service team has made it increasingly difficult to address urgent issues in a timely manner.
I also placed a ticket in Dec 2025 to have Axxess integrate with Point Click Care for a pilot program. As of today 2/9/26, it is still uncompleted and no one can give me a completion date. But yet they will certainly waste no time in charging me! The only reason I do not find an alternate EMR is because the ease of the documentation for my clinicians.
Encountered a few issues with the website. I spoke with a representative who provided excellent customer service, was direct, and very clear. As someone in Customer Service myself, I can say this was one of the best experiences I've had with an agent. Kudos to the support team.
Faced a few challenges with the website. I spoke to a representative who provided excellent customer service—direct and clear. As someone who also works in customer service, I can say this was among the best interactions I've experienced. Kudos to the team.
Misleading information about the services provided. The LTE router has had issues with connectivity since day one. After opening 18 reports, I've seen no improvement. The responses are always full of excuses. I strongly recommend avoiding this provider—it's been very disappointing.
In 2023, I subscribed to a fixed LTE package that initially worked well. However, two weeks ago, my connection speeds plummeted to 30Mbps with high latency. I've logged a support ticket and even reached out to a regulatory body, but my speed remains limited. It appears the service has been downgraded, despite my efforts to resolve it. At least the latency has improved.
I got the 5G service in April 2025, and it worked well until August 2025. Download speeds were consistently above 200 Mbps, dropping only during peak hours. Since August, however, my download speed has been capped at 60 Mbps. After logging a service ticket, it was briefly restored but then reverted, and my follow-up tickets have been ignored, despite providing proof of throttling.
If I could rate this a zero, I would. I've been with this provider for about ten years without issues until now. After months of trying to get two fiber lines set up, I've encountered many hidden terms that could lead to double payments. Proceed with extreme caution; they may drain your finances without proper warning.
If I could assign zero stars, I would. This provider was once a top ISP, but now it's a nightmare. I canceled my service due to poor support, but after clicking a link for a retention offer, I was unknowingly locked into a new contract. Despite immediate attempts to cancel, I'm still facing resistance even as my cancellation date approaches. This feels deceptive, with terrible customer service to match. Avoid this provider—they're not trustworthy.
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