I saved for two years to purchase my dream car and made a deposit, only to find a chip on the windscreen when I went to pick it up. I didn't want the chip repaired—I simply chose not to continue with the purchase.
The first representative claimed they were unaware of the chip. A second representative then mistakenly showed me a photo from when the dealership initially acquired the car, clearly revealing the damage—indicating they knowingly sold a vehicle with pre-existing issues. I was informed I would lose £500 if I didn't finalize the purchase, which felt extremely pressuring and unjust.
After consulting with an advisory service, I discovered I had the right to cancel the purchase and receive a full refund. I have also reached out to consumer protection services, the ombudsman, and local media regarding this dealership.
The entire experience was stressful, dishonest, and completely avoidable. I highly recommend that others avoid this dealership.
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Aylesbury Trade Centre is an independent, family-run dealership built on transparency, fairness, and genuine customer care. With hundreds of vehicles sold every year, we focus on offering great-value cars that are accurately described, honestly priced, and backed by a straightforward buying process.
Every vehicle is road-tested, history-checked, and priced according to its condition so customers always know exactly what they are purchasing. We believe in being clear and upfront whether it’s a fully prepared retail vehicle or a part-exchange or trade-price car sold with declared faults.
Our team works hard to make the experience simple and stress-free, from first enquiry to handover. We also offer extended warranty options, nationwide delivery, and flexible support after purchase.
At Aylesbury Trade Centre, our goal is to provide reliable cars, fair deals, and a level of service that earns long-term trust. We’re always here to help, and we appreciate every customer who chooses to buy from us.See more
