Review Time
I saved for two years to purchase my dream car and made a deposit, only to find a chip on the windscreen when I went to pick it up. I didn't want the chip repaired—I simply chose not to continue with the purchase.
The first representative claimed they were unaware of the chip. A second representative then mistakenly showed me a photo from when the dealership initially acquired the car, clearly revealing the damage—indicating they knowingly sold a vehicle with pre-existing issues. I was informed I would lose £500 if I didn't finalize the purchase, which felt extremely pressuring and unjust.
After consulting with an advisory service, I discovered I had the right to cancel the purchase and receive a full refund. I have also reached out to consumer protection services, the ombudsman, and local media regarding this dealership.
The entire experience was stressful, dishonest, and completely avoidable. I highly recommend that others avoid this dealership.
"Had a great experience at Aylesbury Trade Centre The salesperson Kiran was super helpful and took the time to show me around the car, answering all my questions and making sure I was comfortable with the purchase. They were really trying to please and made the whole process really smooth. Would definitely recommend checking them out if you're in the market for a new ride 😊"
This is a follow-up review after one month. I made a full cash purchase of a used but seemingly well-maintained vehicle with 91k miles for £3.3k, which included a standard 3-month warranty covering certain parts. On the day of the purchase, I was picked up by a representative at the train station, which was helpful since I had been without a car for a few years. I had a chance to test drive it back to the dealership, and it performed well during that time. At the dealership, I noticed a loose boot handle, which the representative and their team addressed satisfactorily. I anticipated some repairs due to the car's age and mileage, but I encountered my first issue just 5 days after the purchase: a squealing noise from the engine. This turned out to be a worn drive belt, which I replaced for £130. I regret not noticing it during my inspection, but the noise had not been present before. While I expected some repairs, it was disappointing for an issue to arise so soon after purchase. I later learned that this part wasn't covered under the warranty, which felt unfair for a part to fail within days of buying the car. I suggest the dealer consider joining an organization that supports consumer rights to make situations like this easier for buyers. In the past month, I've spent close to £1,000 on repairs, including replacing both front lower arms and bushes due to creaking over bumps. While I'm okay with performing necessary repairs, it's unfortunate to have spent nearly a third of the purchase price so quickly. Additionally, I had two front tires replaced at a local shop, which was complimentary from the dealer. However, I later discovered that one tire was overinflated and the other had low tread, which I don't attribute to the dealer but recommend that they communicate with the tire fitters to avoid similar issues in the future. Overall, while the initial purchase experience was positive, I'm disappointed with the rapid expenses. The dealer did offer to repair the drive belt at my cost, but a gesture of goodwill would have made a significant difference. I urge the dealer to reconsider their warranty policy to enhance customer satisfaction, especially for issues that arise shortly after purchase. I am open to further communication to resolve this matter.
Extreme bad experience with this dealer. After selling me a faulty car, they still have attitude, refused to give my money back and kept saying over and over that the car drives so what else do I want. They have no shame. PLEASE AVOID!!! SCAMMERS!!! They have been reported for bad practice, false advertising and fraud. BE CARERUL and DO NOT TRUST THEM.
1-month follow-up to on-spot initial review.I made a full cash purchase on a used but seemingly well-kept Nissan Note with 91k miles recorded at time of purchase at £3.3k. It came with a standard 3-month £250 warranty on certain parts. I was met by Zee at the train station on the day, who'd kindly agreed to pick me up in the car I was coming to look at, as I had no car after a few years of not owning one, and I drove back to the dealership. I realise in hindsight I should have asked to be picked up in a different car to see it from cold start, but that be partially due to my inexperience. I had a chance to test drive it back to the dealership and it drove very well.Upon inspecting the car at the dealership, the only problem item I noticed was a loose boot handle and was aware and Zee and his team were able to apply a temporary remedy that I was satisfied with.As with any old high mileage car, I was expecting some repairs of certain items in the months following as part of due maintenance. However the first problem appeared just 5 days after purchase. A squealing noise from the bonnet when taking off from idle. This turned out to be a worn drive belt that I replaced at a local garage for £130. Again due partly to my inexperience, I evidently hadn't noticed it was worn when inspecting the engine area. And there had been no such noise in the days prior. I was expecting to make repairs within the first few months, but for an item to begin to fail just days after purchase is disappointing to say the least. I learned later when contacting the dealer that the part wasn't covered. It may be a wear and tear item depending on definition, but for an item to fail just days after purchase, it was a real letdown that a fairly inexpensive part couldn't be replaced free of charge, even as a gesture of goodwill on a car purchased in full. This is also despite being up the consumer rights act on something that only appeared very shortly after the purchase. I emplore the dealer to consider joining the Motor Ombudsman organisation of dealers in the future so stressful situations like these are less of a pain to a buyer.Within the last month, I've paid closer to £1,000 total, including replacing both front lower arms and bushes as the car started to creak over speed bumps. I have no issue in general wth having to perform the repairs, but it's a shame I've had to spend quite so much (almost 1/3 of the sale price) in such a short time frame.Furthermore, after leaving the dealership, I had two front tyres replaced at an Aylesbury tyre fitters. This was free of charge to the credit of the dealer. However, I later learned that one tyre had been pressurised to an usafe 5atm, and the other had an already low tread of 2-3 mm (later swapped locally). I don't blame the dealer for this, but I advise you to communicate with the fitter to ensure this doesn't happen in the future.Overall, while the initial purchase and interaction was very pleasant and accommodating, I have to be honest and say that I am disappointed to have spent so much so quickly. The drive belt situation was obviously disappointing. The dealer offered to potentially repair at cost to myself, but an offer to remedy a low cost situation would have gone a long way. My advice to the dealer would be to amend your warranty, even if it doesn't strictly cover such a failure mode, to cover it as a gesture of goodwill to keep customers happy, if it happens within a week of purchase.I encourage the dealer to please reach out and do the right thing. I'm quite reasonable!2.8*/5*
I recently purchased a used car from Aylsbury Trade Center and I'm thoroughly impressed! The entire process was seamless, and the team were super helpful and transparent about the car's history and condition. The vehicle exceeded my expectations. I'd especially like to mention Zack, our salesman - he was absolutely remarkable! His patience, and friendly approach made the whole experience a joy. Highly recommend giving them a go if you're in the market for a reliable used car 👍 They're a top-notch crew, really friendly and made the whole experience a pleasure!
Zee was a great help he took us through the process putting us at ease. He explained the process and gave us all the information needed. First class service from Zee. Would definitely recommend the quality of Cars on offer and if you can ask for Zee as he is the best.
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Aylesbury Trade Centre is an independent, family-run dealership built on transparency, fairness, and genuine customer care. With hundreds of vehicles sold every year, we focus on offering great-value cars that are accurately described, honestly priced, and backed by a straightforward buying process.
Every vehicle is road-tested, history-checked, and priced according to its condition so customers always know exactly what they are purchasing. We believe in being clear and upfront whether it’s a fully prepared retail vehicle or a part-exchange or trade-price car sold with declared faults.
Our team works hard to make the experience simple and stress-free, from first enquiry to handover. We also offer extended warranty options, nationwide delivery, and flexible support after purchase.
At Aylesbury Trade Centre, our goal is to provide reliable cars, fair deals, and a level of service that earns long-term trust. We’re always here to help, and we appreciate every customer who chooses to buy from us.See more
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