I had an awful experience with Ayuda T Pymes, and I do not recommend them at all. They have a partnership with BBVA, which I initially thought made them legitimate, but in fact, they operate like a large company that prioritizes speed and profit over taking the time to understand each client’s individual needs.The salesperson I spoke to when signing the contract did a good job of listening and understanding my case, but unfortunately, the gestor to whom I was ultimately assigned did quite the opposite. She always seemed in a rush to get the work filed and didn’t take the time to understand my needs or objectives. She ultimately advised me to file something too soon, which resulted in the cancellation of the request — and now I have to redo the entire process myself.I contacted their quality control department as well as the CEO (Alfredo) via email to request a refund for the services. I even compromised by offering to accept a partial refund since they did perform some work (although it was of no value to me and a complete waste of time). However, they replied with a boilerplate response stating that they had fulfilled the contract and that no refund was due.It’s a shame that, for such a small amount of money relative to the size of their company, Ayuda T Pymes chose to respond this way instead of doing the right thing — satisfying their customer and acknowledging that they made a mistake.
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Asesoría integral especializada con miles de clientes a nivel nacional. Gestión laboral, fiscal, contable, jurídica y financiera para negocios.
