We are extremely disheartened by the lack of empathy and understanding shown by Azamara Cruises in light of a deeply personal and tragic event. My wife and I had planned a five week holiday including a cruise with Azamara. Just three days before our departure, my beloved father-in-law passed away. We understood that our travel insurance wouldn't cover the delay however we made the conscious and respectful decision to postpone our trip by two weeks, simply to be able to attend his funeral. This unfortunately meant missing our scheduled flight and cruise departure dates. While our airline, accommodation and other companies responded with minimal penalties - Azamara's reaction was starkly different. Despite explaining the situation and providing a copy of the death certificate via our travel agent, we were met with rigid policies and a lack of human consideration. The first piece of feedback was 'that's what travel insurance is for'. Subsequently the only offer is a credit of $5,169 toward a future cruise, valid for 12 months - whilst keeping the balance of the $12,258 we had already paid. No full credit, no refund, no re-schedule, and no empathy. It was in this moment we realised, some companies simply do not care about their customers beyond the transaction. To be treated with such indifference during an already painful time is both a shocking and disappointing. For this reason, we cannot in good conscience recommend Azamara Cruises to anyone. When choosing a company for your holidays, particularly something as personal and expensive as a cruise, compassion and flexibility should matter. Unfortunately Azamara failed on both counts.
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Go deeper, explore new depths, and gain new perspectives with an immersive, intimate voyage that takes you beyond the initial layers of a city. Experience luxury on your next holiday with Azamara cruises and travel further by exploring the world with a...
