Review Time
Pre cruise customer service appalling when trying to sort out points etc. I think a 5* experience is available if you throw a few more grand at the ship for excursions,taxis (lack of shuttles in some ports).Also fine dining , better rooms, nicer drinks package,spa treatments.However if you take whats included in your fare which is a lot more than many other lines, the experience is more 3* and therefore expensive.
Food has really gone down hill
Lots of warm dishes coming out, poor entertainment including the onboard azamazing night.
My view is there's a lot of cost cutting going on. The one thing which is great are the crew
I have always found their cruises to be a lovely experience, but their land based customer service is absolutely appalling. They changed our cruise length without notice, offering compensation, then refused to pay out what was owed.
Once again the food and service were outstanding. This has been our 3rd Azamara Cruise, as a rather large family, and yet again the entire experience exceeded our expectations. We have the most fantastic time.Special mention to Esmail our cabin attendant deck 4 and Aswad at the pool. Also wanted to say the staff karaoke night was great fun - specially Whitney Houston!Unfortunatley during the cruise one of our family members had a seizure in the dining area. The staff and medical team responded immediately. The doctor and the team we can not praise enough for their quick and professional response. He had to be taken to shore to the local hospital. He has now fully recovered thankfully.Not only do we need to thank them for their professionalism but also for their kindness and help. This includes the staff and management team and even the people that were assigned to assist us on shore. This includes a thank you to Judell Mathew the port agent. The doctor that attended to him on shore at St Kitts hospital was also truly fantastic.With everyone's help and team work we managed to get him back on the ship to rest and enjoy the rest of the cruise.We can not fault anything on this cruise and would like to thank everyone for their care, kindness and professionalism. Until next time !!
Pre cruise customer service appalling when trying to sort out points etc. I think a 5* experience is available if you throw a few more grand at the ship for excursions,taxis (lack of shuttles in some ports).Also fine dining , better rooms, nicer drinks package,spa treatments.However if you take whats included in your fare which is a lot more than many other lines, the experience is more 3* and therefore expensive. Food has really gone down hillLots of warm dishes coming out, poor entertainment including the onboard azamazing night.My view is there's a lot of cost cutting going on. The one thing which is great are the crew
I had many conversations with customer services after booking regarding my access to my online account, continuously being told it was being looked into, it was never completely sorted.The cruise is sold as a luxury experience, in my opinion this is not the case at all. The ship is old and tired, it actually looks pretty battered. The cabins are pretty dull and the bathrooms must be the smallest at sea, every time you shower the awful shower curtain wraps around you. The room hadn’t been cleaned properly either, there was some kind of soup/ stew in the fridge, shoes under the bed and previous passengers birthday card amongst the papers on the dresser. The entertainment was really poor, the worst I have experienced on any ship. The restaurant food was average, definitely not 5*.The buffet was very bland and boring. The waiting and bar staff are the only real positive. If only they were half as good as they think they are. Obviously won’t be going back.
After sailing on more than 33 cruises across 12 different cruise lines, I decided to try Azamara based on the many comments about its “pre-luxury” experience and supposedly superior service due to its boutique-style ships.However, the food did not feel pre-luxury at all. In fact, lines like Princess, Celebrity, and Holland America offer similar or even better quality—and Virgin Voyages surpasses Azamara by a wide margin in both service and dining.I sailed on the Azamara Quest from San Juan to Barbados in November 2025. In the main dining room we waited an average of 20 minutes or more every night to be seated. Several members of the restaurant staff seemed rushed, uninterested, and at times even rude.There were many small issues that added up. For example, a baked potato would arrive completely plain—no butter, no toppings. When we asked for butter, it took more than 10 minutes to arrive, by which time we had already finished most of the meal. The WiFi only worked in port; while at sea, it was either unavailable or extremely slow.What did not meet our expectations?The service, the food, the entertainmentIf what you want is a classic, intimate cruise with good food, Holland America provides a better experience for less money. And if you want excellent food, Virgin Voyages easily surpasses Azamara’s dining quality.✔️ What did we enjoy?The small size of the ship, the chance to make friends,the overall peaceful atmosphereFor what we paid, we could have almost sailed on Explora, Seabourn, or certainly Viking, all of which offer far superior service.
Just back from 11 night Dalmatian and Amalfi cruise on the onward. Very disappointed with the mediocre food for a “premium” cruise company. We have had better quality and choices from the likes of Celebrity, NCL, Princess. The ship itself was comfortable with plenty of spaces to sit and enjoy a drink but it was decidedly lacking in personality. It had no “vibe” and felt pretty staid to be honest. For an immersion cruise, we felt that a little music around the deck area in the afternoon would have been nice, eg music from the region we were visiting…we had the odd 30 mins from a jazz piano player and the resident band played one lunchtime which was really good and people looked as if they were on vacation. Sadly this was the exception. The evening entertainment was slightly amateurish, we did go to a show once, but as our stateroom was above the theatre we could hear them rehearsing each night anyway. The staff were all friendly and helpful so no disappointment there, but for the very high price we paid for this, it left us wondering exactly what was it we were paying for? Certainly not the quality of food on offer..despite there being themed nights each night eg French, Italian, Indian ….the main offerings felt a bit “samey” and uninspiring. Some guests said they did enjoy the food however having sailed many times elsewhere this was not up to our expectations. The white night and Corfu immersion night was ok but again for the money we paid, not reflected in the overall experience.Desperately disappointed with our average experience and not azamazing for us I’m afraid. Would not rebook .
I usually love the peace I have . however, apparently I had six free nights when I hit a certain level and absolutely nobody told me this not by phone call not by email not by mail and when I just contacted them, they said oh it expired in December 20 24. You’re out of luck all those thousands of dollars I spent all those years. Nobody contacted me about six free nights. I can’t believe this.
Since the capital fund took over the cruise, they started to cut the cost, taking out the signature small things out of the offering and benefit, that means a lot to the loyal customers, this will lead Azamara lose edge and customer for the long run. The onshore special evening event, from opera to music, beautiful and magic moments mean a lot to many, all gone. The special welcome and the in-room small things all slowly changed, the capital fund has no clue how to run cruise and build loyalty, what they are doing seems short term benefit for the immediate profit will lead Azamara lose the competitiveness and loyal customers.
We are extremely disheartened by the lack of empathy and understanding shown by Azamara Cruises in light of a deeply personal and tragic event. My wife and I had planned a five week holiday including a cruise with Azamara. Just three days before our departure, my beloved father-in-law passed away. We understood that our travel insurance wouldn't cover the delay however we made the conscious and respectful decision to postpone our trip by two weeks, simply to be able to attend his funeral. This unfortunately meant missing our scheduled flight and cruise departure dates. While our airline, accommodation and other companies responded with minimal penalties - Azamara's reaction was starkly different. Despite explaining the situation and providing a copy of the death certificate via our travel agent, we were met with rigid policies and a lack of human consideration. The first piece of feedback was 'that's what travel insurance is for'. Subsequently the only offer is a credit of $5,169 toward a future cruise, valid for 12 months - whilst keeping the balance of the $12,258 we had already paid. No full credit, no refund, no re-schedule, and no empathy. It was in this moment we realised, some companies simply do not care about their customers beyond the transaction. To be treated with such indifference during an already painful time is both a shocking and disappointing. For this reason, we cannot in good conscience recommend Azamara Cruises to anyone. When choosing a company for your holidays, particularly something as personal and expensive as a cruise, compassion and flexibility should matter. Unfortunately Azamara failed on both counts.
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