I booked a cruise from Venice to Athens in May and suffered all the nonsense that all guests were subjected to in the time leading up to the cruise due to Azamara ‘system upgrades’. These difficulties included pre-booked shore excursions disappearing off the booking and for a week or so the whole booking vanished! Contacting the company is a nightmare and on one occasion when I did get through the lady ‘helping’ me herself had difficulties and exclaimed “ J—- s C——t this f——-g system! Charming. Whilst on the cruise I had an accident whilst ashore at one of the stops. I was assessed by the ship doctor but had to seek specialist support at hospital in Rhodes. The trip was curtailed and I flew home. The onboard account on the tv in our cabin showed credit for cancelled excursions and the bill for medical treatment. Even after the medical treatment I was in credit for over 100 usd and I was advised that this would be credited to me within 7 days of the cruise finishing. It has now been 14 weeks and apart from emails from a young lady trying to help, I have had nothing. I guess I will need to chalk this up to experience but please please learn from my experience and avoid this cruise line.
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