I’m extremely dissatisfied with how they handled my issue. They lack real customer service—calls go to voicemail, and responses are limited to emails within 24–48 hours, which delays resolution. I prefer quick phone communication, but that’s not an option. They will not call you back, only email!I’m house hacking a two-unit property, living in one unit, with no tenant until the 1st. To test their payment system, I sent a rent payment to myself as a tenant. The payment took five business days to process, but the funds never arrived into my account. Instead of notifying me of the issue directly on the platform, they sent an email to an account I rarely check because I do not have a tenant. I had no reason to check that email. Later, I learned their policy prohibits paying rent to yourself. I provided proof of ownership as requested and explained I wouldn’t process payments this way again.The next day, they deactivated my account and banned me without a detailed explanation and said my money would be refunded in 7–10 business days—three weeks after I initiated the payment. This long delay could’ve been avoided with proper communication or functional customer service.I cannot recommend them and urge them to improve. Your experience might differ, but mine was unacceptable.
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