Booked a flight to PDL and they changed the flight resulting in an overnight stay. I was informed by customer service that I could submit for reimbursement of the added costs of hotel / food. I submitted the receipts over 8 months ago and the status is still "analyzing". When I reached out to their regular customer service line (multiple times), the response I got was, "we do not have access to the claims" but did not provide contact information for the appropriate department. Still waiting. As for the actual flight, it was fine. I flew business class and one of their attendants sat down next to me and woke me up while I was sleeping during the overnight flight, which was annoying. The leg rest was broken.
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