Review Time
Left Toronto Thursday late due to poor maintenance and overheating USB ports.
Then stuck in San Miguel for 3 days. Their rescheduled flights was the only flight not to leave Ponta Delgada and the only flight to be cancelled into Funchal. They provide no information the staff say the airline is poorly run and it's was much better 5 years ago. They are understaffed over worked their planes old, the management I'm told doesn't care. They have ruined our vacation cost us huge money on lost accommodation and car rentals. If you want to fly to Maderia or anywhere in Portugal AVOID Sata Air Azores. Even their staff say it's a terrible airline. They also blame the weather for everything. The truth is they are understaffed poorly maintained airplanes. They are disorganized and clear don't care.
Left Toronto Thursday late due to poor maintenance and overheating USB ports.Then stuck in San Miguel for 3 days. Their rescheduled flights was the only flight not to leave Ponta Delgada and the only flight to be cancelled into Funchal. They provide no information the staff say the airline is poorly run and it's was much better 5 years ago. They are understaffed over worked their planes old, the management I'm told doesn't care. They have ruined our vacation cost us huge money on lost accommodation and car rentals. If you want to fly to Maderia or anywhere in Portugal AVOID Sata Air Azores. Even their staff say it's a terrible airline. They also blame the weather for everything. The truth is they are understaffed poorly maintained airplanes. They are disorganized and clear don't care.
Booked a flight to PDL and they changed the flight resulting in an overnight stay. I was informed by customer service that I could submit for reimbursement of the added costs of hotel / food. I submitted the receipts over 8 months ago and the status is still "analyzing". When I reached out to their regular customer service line (multiple times), the response I got was, "we do not have access to the claims" but did not provide contact information for the appropriate department. Still waiting. As for the actual flight, it was fine. I flew business class and one of their attendants sat down next to me and woke me up while I was sleeping during the overnight flight, which was annoying. The leg rest was broken.
Our flight arrived on time, which is the bare minimum I guess, but it was not very comfortable. We flew cross-continent over the Atlantic but they still did not offer any food or drinks (including water!) to us on the flight, nor were there entertainment screens on the seats. I had thought that every airline flying over the ocean would have these things, but apparently not this one. You're paying a premium for the absolute bare minimum of service. They also try to entice you to upgrade to business class, but the business class seats are exactly the same as the economy seats (not even extra leg room), so that's one big scam. All in all, probably try to avoid this airline unless it's your only option.
SATA just keep going downhill now flights to and from Canada do not even offer a hot cacerole meal. On an almost 7 hours flight to Toronto expect a dry little tiny sandwich. But ironically the flight to and from the US do get a hot meal!!! It’s embarrassing how much we pay for tickets and that’s all we get in return. We need more options to and from the Açores! Or upgrade your service ! Shame!
July 3rd, 2025 had flights for 2. Paid $900 from Barcelona to Boston via Sata Azores Airlines. Our flight was slated to be delayed 2 hour 25 min (It ended up delayed 2 hours 50 minutes). In the beginning, I asked Sata personnel if we may rebook another day as we would miss bus in Boston. They looked into it and learned rebooking would be about €800 if Sunday morning he said it's best to wait to see if the flight will depart in 3 hours or more as then he could rebook for free. I ordered food for child and I. We went through passport security and waited. We checked in to board at 20:30. A gentleman came. He asked me to ask his colleague who was there now. I explained to him I already spoke to desk but he said I need to speak to this one here. I went ask instructed to his colleague and explained I asked ticket counter about rebooking and they said only no charge if the flight leaves with 3 hour + delay. She asked if I'd like to disboard the plane- I said, "No, because I don't have assurance the flight will take off in over 3 hours." She said step aside and wait I will ask my colleague. Her colleague came with walkie talkie and I further explained ...I don't have certainty the plane will take off after 3 hours. Yes, I did want to leave on a different day because we missed our Boston bus and the time for me and child with EU time change is about 11 pm (23:00). I informed her I already asked earlier but they said they'd only be able to rebook the flight without charge if 3 hours or more delayed. She had me wait and called on her phone. Then, she said, you must come with me. I've contacted my colleagues, I must escort you and you may rebook for a different day. It has been cleared.The female escort walked away with our boarding passes. Desk agent called her. I had a photo on phone. She took that. At about 21:03pm she said I would need to pay for the rebooking. I was flabbergasted and broken as I explained this to so many Sata staff already! I disapproved of disembarking my boarding ... I did all the right things. I said I am getting on the plane then realized the other one took my boarding pass. The lady said the plane is already leaving I can't. Sata Airlines refused to let us use phone. They refused to let us contact consulate.They promised a rebook like they were coming to help and now tell us to pay for their mistake?If I wanted to pay $900+ extra I would have rebooked the flights the first time I went to the counter. Suffering under Sata Azores Airlines
I submitted a compensation request due to a cancelled flight and an additional hotel night, which I was advised to do. All necessary documents were uploaded, but some were still reportedly missing. Despite receiving a response over four months later, I was asked to send sensitive documents via email. There was no option to re-upload them directly through the portal. And I still haven’t received any refund. Overall, the process was extremely frustrating and inefficient, truly disappointing!
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