azurahomedesign.com

2.2
2.2 Based on 9 reviews

...

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Kay Smith
Nightmare with This Service

The worst experience with this service. I ordered a bedroom set last month, which was advertised as deliverable within two weeks. Instead, it took over a month and a half to arrive, and the wardrobe was missing. We were also informed that bed slats were not included, so I ordered them separately. It turned out the bedroom set included slats, leading to an unnecessary purchase that couldn't be returned due to the time elapsed. To make matters worse, the bed I received was not the size I ordered. Even the new mattress was rendered useless. Customer service was incredibly rude, questioning my statements and attempting to belittle me. The only option provided was to dismantle the assembled bed and send me parts to correct the size issue. Despite several emails, I have yet to receive a response. I’m sharing this to warn potential customers about the unprofessionalism and dishonesty of this so-called 'company.' NEVER AGAIN!

1
Date of experience: Jul 25, 2023

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