I placed an overnight order for 8 actuators on Thursday 10/9/25, on Monday morning (10/13/25) they had still not arrived. I called, they actually answered and told me they forgot to process my order but they will get it shipped out immediately. about 4 days later 3 out of my 8 actuators arrived. I continued calling, emailing, and messaging them on Facebook with no responses what so ever, while i continued to ask for a call back. Finally I got an email back on 10/22/25 that they were trying to locate my missing actuators, I responded immediately asking for a call back, still nothing. This morning (10/23/25) I received a second shipment with 4 more actuators. I have continued trying calling and emailing with Zero responses. Do not recommend using this company for anything. I was also told by the one and only person that actually answered my calls that I would be reimbursed for the $130 overnight shipping and that has not happened either. Very disappointed. ORDER # 127061.
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Since 2012, B2E Surplus (aka Back To Earth Surplus) buys and sells quality commercial and industrial surplus equipment and supply. This includes (but is not limited to) IT, laboratory, manufacturing, material handling, MRO/industrial supply, test equipment, professional tools, and more. We are dedicated to running an environmentally and socially conscious company.
Because Back To Earth Surplus operate within the “surplus” market, we are able to offer our new and used products at approximately 30%-70% the list price.
Express shipping solutions are available for anyone in need of an in-stock product. Back To Earth Surplus can process most any urgent order same day, if the order is placed before 5PM (Arizona Time). If you’re in need, please call us immediately at (480) 226-4551.
We are located in the USA and can handle both domestic and international orders.
In addition to selling, Back To Earth Surplus actively consigns and purchases surplus product. We purchase anything from a small bearing, to large manufacturing equipment - from anywhere around the world. If you have commercial or industrial products you’re looking to sell, please call or email.
If you have any additional questions, please do not hesitate to call or email.See more
