In September, I ordered multiple dresses with expedited shipping, paying an additional €50. Unfortunately, the dresses arrived late, rendering them unnecessary. I was presented with two choices: keep the dresses with a €70 compensation (on a total order exceeding €300) or return everything while covering both the return and customs fees myself, which is not compliant with applicable regulations. Moreover, the package needed to be sent back to China, despite the website having a .fr domain, which is quite misleading. During the return process, I was advised to declare a false low value (€30 instead of €300), which I declined. I opted to declare the full value, yet the package has been stuck at customs for a long time without clear updates or resolution. I suspect that the company is unwilling to cover the customs fees, which is why the package remains in limbo. They do not provide proactive updates on the status; I have to constantly send follow-up emails, yet there is no resolution or clear information from their end. This entire experience reflects a lack of transparency and proper management. I cannot endorse this service whatsoever.
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Babaroni.com is a professional manufacturer online of customized&hand made wedding dresses, bridesmaid dresses and prom Dresses!
