Terrible customer service. Long delivery times forced me to contact my bank. When I reached out to customer service, they said it was my responsibility to follow up with the shipping service, which is not legally correct. I returned an item a week before Christmas and haven't received any confirmation regarding my refund. The live chat is useless, and I had to pay for return shipping. Customer service response times are ridiculous. If my daughter didn’t like the product, I would never buy from them again.
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