Delivery was delayed with no updates. The wrong mattress was sent (a small single instead of a standard single). Additionally, the custom side rails I ordered weren't included. Now, both the mattress and side rails are still in my home. Management has not responded to provide a solution. I'm currently pursuing a refund for the mattress, as I had to find an alternative myself. Customer service is lacking, and management needs to address this situation rather than ignoring it. This has caused a lot of stress and financial burden. NOT RELIABLE OR TRUSTWORTHY! The bed quality does not justify the hassle.
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