Ordered an item from a friend's registry from Canadian website, thinking everything would arrive well before baby shower. Had to follow up to actually get an item shipped out only to have it run into some hiccups clearing customs (refused by UPS Customs Broker), and it's been a painful process to get any sort of meaningful update through multiple channels (Email, Social Media). "We have escalated with Warehouse team" is not a satisfactory response, but is the only thing they will provide. I am not sure how they operate physical retail, but seems like their online retail seriously needs work. I have asked them to provide specific dates, but I doubt they would be able to provide that. Refund process should be fun, so I may need to file a claim with my credit card to get my money back.
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Hello, We're Babybjörn.
And we’re here to make your parenting journey smoother, safer and more joyful by creating products that help you focus on what truly matters: those precious moments with your baby.
From the very beginning, our focus has been on babies and parents—on the bonds they build, the closeness they share, and the safety they need. We listen closely to families and medical experts to understand real needs and create products that are safe, easy to use, and truly make a difference in daily life.
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