Review Time
Poor customer service experience. Ignored many of my questions/concerns and, considering that its a premium brand, seem to worry about saving every penny even at the expense/inconvenience of the customer. My bouncer replacement took over 2 weeks to come and the advisor was not helpful at all. They had to wait until I had dropped off my defective bouncer before dispatch.
Poor customer service experience. Ignored many of my questions/concerns and, considering that its a premium brand, seem to worry about saving every penny even at the expense/inconvenience of the customer. My bouncer replacement took over 2 weeks to come and the advisor was not helpful at all. They had to wait until I had dropped off my defective bouncer before dispatch.
Customer service is terrible. I emailed three times to try to resolve my solution and got the same copy and pasted email each time. I proposed multiple options to try to help resolve the problem including sending the product back at my own cost and i dont believe my emails were even being read. For reference my carrier had a fault which they conclude was my own doing even though i sent multiple photos showing there was no rips, tears, cuts or any other signs of damage.
I ordered a replacement travel cot mattress. Product is absolutely fine. Worth noting that it was shipped from the Swedish warehouse via 'sea transport'. Delivery to the UK was in the region of two weeks. They only communicated this when I asked about delivery timelines. Otherwise, perfectly happy.
Ordered an item from a friend's registry from Canadian website, thinking everything would arrive well before baby shower. Had to follow up to actually get an item shipped out only to have it run into some hiccups clearing customs (refused by UPS Customs Broker), and it's been a painful process to get any sort of meaningful update through multiple channels (Email, Social Media). "We have escalated with Warehouse team" is not a satisfactory response, but is the only thing they will provide. I am not sure how they operate physical retail, but seems like their online retail seriously needs work. I have asked them to provide specific dates, but I doubt they would be able to provide that. Refund process should be fun, so I may need to file a claim with my credit card to get my money back.
Feels like a Scam company! We’ve been waiting for a good ordered in December 2025 and still have not received the package. They keep saying it’s delayed or stuck at customs without providing proof. Please send the good or refund our money. Customer service is awful.
I'm truly impressed with quality of customer support. Dimitar has been exceptional, providing above and beyond service, cleary communicating and being very helpful. It's probably the best customer service I've received in a while. I have at least 7 BabyBjörn items and the excellence of the products was well topped up with fantastic customer support experience. Thanks team
I purchased a BabyBjörn Baby Carrier Mini and experienced a serious issue during the first and only use. While wearing the carrier according to the instructions, a plastic fastening area rubbed against my jacket and caused a tear in the fabric.I contacted BabyBjörn support, provided clear photos of the carrier and the damage, and explained exactly how it happened. Despite this, they refused to take responsibility and stated they could not identify any issue with the product.For a premium-priced baby carrier, I expected better design quality and much better customer support. This experience has made me lose trust in the brand, and I would advise other parents to be cautious.
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Hello, We're Babybjörn.
And we’re here to make your parenting journey smoother, safer and more joyful by creating products that help you focus on what truly matters: those precious moments with your baby.
From the very beginning, our focus has been on babies and parents—on the bonds they build, the closeness they share, and the safety they need. We listen closely to families and medical experts to understand real needs and create products that are safe, easy to use, and truly make a difference in daily life.
/BabyBjörn
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