Not surprised at the terrible reviews. I have the baby carrier and the bouncer, despite using them for about 3 months the fabric has bobbled A LOT on both. I contacted the company who asked for photos, manufacturing labels etc. and after the long winded process and plethora of info they required, they confirmed the items are faulty. Instead of replacing them I’ve been going back and forth for 6 months where they’ve promised replacements, gone back on their word, asked for more pictures and the manufacturing information again, refused to raise a complaint or escalate my concern and ignore me. TERRIBLE customer service and experience. I wouldn’t recommend at all which is a shame as my baby loves the bouncer.
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Hello, We're Babybjörn.
And we’re here to make your parenting journey smoother, safer and more joyful by creating products that help you focus on what truly matters: those precious moments with your baby.
From the very beginning, our focus has been on babies and parents—on the bonds they build, the closeness they share, and the safety they need. We listen closely to families and medical experts to understand real needs and create products that are safe, easy to use, and truly make a difference in daily life.
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