I have used the baby bjorn bouncer for less than two months. My baby uses it on average of 15 minutes a day, the position actually helps her to poo. It has been washed 2-3 times (using the manufacturers instructions) as it doesn’t really get dirty much. Unfortunately despite not being used much, the fabric on the cover is covered in bobbles. I am quite embarrassed to take the bouncer anywhere. I contacted customer services who agreed to the fault and accepted my claim under warranty. They have asked me to destroy the cover and send evidence of this before they can send another cover to me. It can take up to two weeks to receive the new cover which means I will be left without a bouncer for that length of time. I have been advised it is their strict policy that all faulty products have to be destroyed immediately and proof sent to them for the claim to be approved. Whilst I appreciate the reasoning for this, in my case the issue is not of safety, but rather it is an aesthetic one. Therefore I cannot comprehend why a new cover cannot be sent straight away. I can then send evidence of this cover being destroyed. To me that is not acceptable and it definitely is not something i am willing to compromise on when it comes to my baby and her needs. The bouncer itself is not cheap, I expected a more understanding response and better customer service.Do not buy the jersey fabric cover unless you want to be disappointed
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Hello, We're Babybjörn.
And we’re here to make your parenting journey smoother, safer and more joyful by creating products that help you focus on what truly matters: those precious moments with your baby.
From the very beginning, our focus has been on babies and parents—on the bonds they build, the closeness they share, and the safety they need. We listen closely to families and medical experts to understand real needs and create products that are safe, easy to use, and truly make a difference in daily life.
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