On 14 January 2026, I placed an order with Baby Doc Shop for a Double Out ‘n’ About Nipper stroller. The order was processed and paid for in full at the time of purchase. At no stage during the ordering process was I informed that the item was out of stock.On 15 January 2026, I received an email advising that dispatch was expected between 9 and 20 February 2026. As of today, 19 February 2026, I have received no further update regarding the status of my order.I have made numerous attempts to contact the company by telephone and via WhatsApp to obtain clarification. I have now been informed that it may take up to 48 hours (excluding weekends) to determine the whereabouts of my order, and that if I send any further messages, my enquiry will be placed at the back of the queue. I find this response entirely unacceptable.The lack of communication and transparency regarding a fully paid order is extremely concerning and has caused unnecessary stress. Based on my experience, the level of customer service provided has been very disappointing.
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The BabyDoc Shop are Ireland's Buggy Experts! Whether you're buying a buggy, car seat, high-chair, nursery item or picking up some handy accessories - you're guaranteed to get the best advice at the BabyDoc Shop!
We stock a full range of all the best brands, including UPPAbaby, Bugaboo, Cybex, iCandy, Maxi Cosi AND we offer a price-match guarantee & flexible payment options (deposit secures stock).
Shop online at the BabyDocShop.ie or visit us in-store in Dublin or Limerick.See more
