I ordered a bracelet and it took over 2 months to arrive. Customer service kept saying it was still being made and offered to cancel after the second month. When I requested a cancellation, they claimed it had already shipped. Upon arrival, the item was poorly constructed, with a clasp that didn’t fit properly. I wanted to return it since I had requested cancellation, but the support team said I could return it with a $15 handling fee despite it being their mistake. I strongly advise against purchasing from this company due to their shady practices and subpar quality.
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