Review Time
The quality of the item was lacking, as it felt quite cheap. Additionally, the return policy is quite frustrating. They only offer store credit for returns and you must initiate it within 10 days. Furthermore, despite not being mentioned in their policy, there is a $15 fee for returns made within that timeframe. After starting the return process, I received an email stating that approval is required, and they will respond within 24-48 hours. On top of that, there is no customer service phone number available. I would strongly advise against making a purchase here, as there are many alternatives with better quality and customer service.
I ordered a paperclip bracelet from the seller, and it took over two months to arrive. Throughout the wait, the support team kept insisting it was still in production and even offered to cancel the order by the second month. When I requested the cancellation, they informed me it had already shipped. Upon arrival, the item was poorly crafted, with a clasp that doesn't fit properly and sticks out. I attempted to return the item since I had requested a cancellation, but a representative informed me that I could return it with a $15 handling fee, despite it being their error—poor quality and failure to cancel. I strongly advise against purchasing from this service; they are untrustworthy and their products are subpar.
I ordered a bracelet and it took over 2 months to arrive. Customer service kept saying it was still being made and offered to cancel after the second month. When I requested a cancellation, they claimed it had already shipped. Upon arrival, the item was poorly constructed, with a clasp that didn’t fit properly. I wanted to return it since I had requested cancellation, but the support team said I could return it with a $15 handling fee despite it being their mistake. I strongly advise against purchasing from this company due to their shady practices and subpar quality.
Their customer service is nonexistent. When I called, all I got was a promise of a callback, which never happened. I tried emailing and received only an automated response with incorrect details. They don’t disclose that they only offer exchanges and store credits with a return fee. This business is not customer-friendly, and I wouldn't recommend ordering from them.
If I could give zero stars, I would! I’m filing a complaint for false advertising if I don’t get a full refund. They claim items are solid gold, but what I received was hollow. They refused to cancel my order despite having a cancellation option on their site. Their policy on store credit is hidden and not easily accessible. Consumer protection laws are in place to guard against false advertising, even in California.
This is the worst online retailer I’ve ever dealt with. Most items are 'special orders,' leading to long wait times. Their return policy only allows for store credit within 7 days, even for incorrect items. It seems like a scam to me. Avoid this company at all costs.
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