UPDATE: SO the company finally got back to me and made things right. Unfortunately, the gold is always very "dainty" which means not as substantial as it looks in all the pictures online. Pretty but dainty. Shipping takes quite a while still but their customer service is getting a bit faster. If I could leave no stars I would. I ordered a paperclip 14kt gold bracelet that took forever and I emailed to cancel because I had to buy it somewhere else for a friend‘s birthday. They told me I could not cancel at that late moment which is ridiculous because it was gonna be at least another two weeks they said for it to even be shipped. so when I got it, I refused it and it went back to the company and they’re saying they never received it. So I’m out almost $400 and no bracelet. Do not buy from this company!!! Sheisters!!! I gave them every opportunity to make it right bc I don’t like leaving negative reviews.
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