It’s true that they don’t accept returns and it is unfortunate. I will knock off one star for that. I will say that they do offer very fair prices and not accepting returns probably helps to keep those costs down. I had received a defective piece and the automated system would only allow me to return for store credit AND charge me a return fee. I reached out to BabyGold and they allowed me to return without the fee for store credit. I would suggest to BabyGold to allow returns without a fee if the item is defective. Recently I used the credit for a chain and decided to change my order a few days later. I received an email confirming that my order had gone into production but customer service made an inquiry on my behalf and managed to change the order for me. That’s good timing and not a guarantee but I appreciate the effort.
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